HSBC is bringing in a new software platform for brokers to replace its current system.
Capita has made the new software, which is designed to give a single platform to make it easier for brokers to transact, upload documents and track details of mortgage applications and decisions.
The new system will give brokers a single view of all pipeline cases.
Documents such as proof identity and income can be uploaded directly to the case.
The new cloud-based platform will be launched later in the year.
HSBC head of mortgages in the UK Tracie Pearce says: “We know the mortgages we offer are among the very best available and our new system is another important piece of the jigsaw.
“We have developed this platform for brokers with Capita, and it will simplify the process of working with us so that the information brokers need can be accessed quickly and efficiently, including essential case tracking.
“This will be a gamechanger in how brokers work with us.”
