Bank of Ireland for Intermediaries has lifted procuration fees for product transfers and further advances to 30 basis points from 25bps.
The lender says the move comes after “significant investment” in its broker online platform, which includes the introduction of the Working With Us hub that provides access to the resources needed for all stages of the application process.
The business has also launched an Intermediary Live Chat page, which answers pre-application queries.
Bank of Ireland UK head of sales, distribution and marketing Alan Longhorn says: “We recognise the hard work and important role that intermediaries undertake in supporting customers through product transfers and further advances, especially now, and see the increased procuration fee as a way of acknowledging their efforts.
“We are also pleased to be investing in our online servicing capabilities as part of our journey to serve our customers brilliantly and ensure they can access the right support for any queries as simply and easily as possible, and look forward to sharing further improvements in the months ahead.”
