Dudley Building Society has announced plans to transform its core mortgage proposition for intermediaries after teaming up with a provider of cloud-based banking solutions.
The 165-year-old society is investing in its digital platform to ‘significantly step up’ service to intermediaries by changing its mortgage origination journey.
It has selected Dutch firm Ohpen to provide a mortgage origination and intermediary portal designed to improve the speed and efficiency of the decision in principle and application processes.
Dudley Building Society chief executive James Paterson said: “The society is in the process of building out a new customer experience framework, with improvements to our intermediary application journey playing a key part of this.
“We’ve recognised that there is opportunity to enhance our intermediary experience through the digital innovation of our originations platform, which is why we approached Ophen.
“The introduction of this platform will improve our digital intermediary experience, increase speed, efficiency and productivity, and propel us to the forefront of mortgage experiences in the digital era.”
